refund&return policy
Refund Policy
This Refund Policy (hereinafter referred to as “this Policy”) applies to all goods and services purchased through the website of WHEAT TECHOLOGY LIMITED (hereinafter referred to as “the Company”) (hereinafter referred to as “this Website”). By purchasing goods or services, you agree to the terms and conditions of this Policy.
1. Scope of Refund
Goods Refund: If you find that the goods you purchased have quality problems or do not match the description of the goods, you are entitled to apply for a refund.
Service Refund: If we fail to provide the service as agreed or the service does not meet your expectations, you are entitled to apply for a refund.
Circumstances where Refund is not Applicable: The following situations will not apply for refund:
The goods or services have been used, damaged or cannot be restored.
Your refund request exceeds the refund time limit (see Article 3 for details).
The goods are returned for your personal reasons (such as dislike, unsuitable, etc.).
2. How to request a refund
Goods Refund: If you wish to return the goods, please first contact our customer service team to explain the reason for the refund. You may need to provide proof of purchase and photos of the goods.
Service Refund: If you are not satisfied with the service you have purchased, you can email or contact customer service with the order number and a description of the problem. We will handle it according to the situation.
3. Refund Time Limit
Product Refund: Refund requests for products must be made within 7 days of purchase. During this period, you can apply for a refund, provided that the product is in its original packaging, unused and undamaged.
Service Refund: If the service is not provided, you can request a refund within 3 days of the service reservation or purchase. If the service has been started or partially completed, the refund may be calculated based on the progress of the service.
4. Refund Processing Method
The refund will be returned to the payment method you used for purchase. If the original payment method is not available, we will negotiate a refund method according to the situation.
Product Refund: The refund will be processed within 5-10 working days after we receive the returned product and confirm that it is not damaged.
Service Refund: The refund will be processed within 3-5 working days after the refund application is confirmed.
5. Return Fees
Product Return: If it is due to product quality problems or discrepancies with the description, we will bear the return shipping costs. If the return is for personal reasons, you will be responsible for the return shipping costs.
Service Refund: If the refund request meets the conditions, we will decide whether to charge any fees based on the actual situation.
6. Refund Rejection
We have the right to reject the refund application in the following circumstances:
The goods and services have exceeded the refund time limit.
The goods have been damaged, used or without the original packaging.
Refund requests made for your personal reasons (such as dislike, unsuitability, etc.).
7. Contact Us
If you have any refund-related questions or need to apply for a refund, please contact us through the following methods:
Company Name: WHEAT TECHOLOGY LIMITED
Company Address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HK
Email: cheerychowshop@gmail.com
Customer Service Phone: +18659421221
This refund policy may be modified at any time, and the modified policy will be posted on this website and take effect. Please check this policy regularly to ensure that you are aware of the latest refund terms.